Welcome to My Cairn

The My Cairn self-service portal allows Cairn tenants to view and pay their rent balance, report property repairs, and access other Cairn related services - 24 hours a day.

Great homes. Great services. Great people.

Register with My Cairn to:
View your balance and pay rent
Report repairs
Access other online services
  • Find out how to get in touch with us or complete an online enquiries form
  • Make a rent payment, view your statements, or help on setting up a direct debit
  • Useful information and advice for Cairn tenants
  • Log a new repair, view the status of an existing repair, or find information on how repairs are managed
  • We value complaints and use information from them to help us improve our services
  • Anti-social behaviour is anything that can be classed as behaviour that causes or is likely to cause nuisance or annoyance
  • We welcome general feedback, suggestions or compliments about the services we provide
  • Complete surveys or questionnaires and find out about events or activities near you. We want you to get involved to help Cairn provide great services

Emergency repairs

Please call 0800 990 3405 for emergency repairs. We aim to carry out all emergency repairs within 24 hours.

For gas leaks call National Grid Gas Emergencies on 0800 111 999.

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How can we help?

For other services our friendly staff are here to help: